Terms of Service

Last updated: 11 November 2026

These terms are an agreement between you and Bear Bright Studios Ltd, 2 Kingston Avenue, Margate CT9 5NH, company number 15507674, registered in England and Wales ("we", "us"), for your use of Gigstow. By creating an account you agree to them. If you use Gigstow for a company, you confirm you can agree to these terms for it.

1. What Gigstow does

Gigstow helps you plan how flight cases and other kit load into trucks and trailers. It shows 3D layouts, load bars and weights, and produces load sheets.

Gigstow is a planning aid, not a safety check. Its figures are only as good as the sizes and weights you enter. You are responsible for making sure every load is safe and legal before it travels. That includes vehicle and axle weight limits, weight distribution, load security and any rules where the vehicle is driven.

2. Your account

You sign in with a code sent to your email address. Keep access to that email account secure, because anyone who can read it can sign in as you. Each account is for one person: please don't share sign-ins.

3. Free trial

Your 14-day free trial starts when you create an account. You don't need to give card details.

During the trial you can plan one truck, up to the size of a 7.5 t box truck: 6.10 × 2.40 × 2.40 m inside and 2,500 kg payload.

The trial ends automatically, and you will not be charged. After it ends you can still open your plans and load sheets, but you need Pro to edit or save them. Each person may have one free trial.

4. Gigstow Pro

Pro costs £7 a month or £70 a year, including VAT where it applies. Pro lets you plan any size of truck or trailer and as many trucks as you need.

You buy Pro through Stripe's Managed Payments service. Stripe is the seller ("merchant of record") of your subscription, and Stripe's buyer terms also apply to your purchase. We provide the Gigstow service itself.

Your subscription renews automatically at the start of each month or year until you cancel. You are charged at the start of each period.

If we change the price, we'll email you at least 30 days before it applies to you. The new price starts from your next renewal after that, so you can cancel before then if you don't want to continue.

If a payment fails, you keep full access for 3 days while it's retried. After that your account becomes view-only until the payment goes through.

5. Cancelling and refunds

You can cancel at any time in the app under Account → Manage billing. Pro continues until the end of the period you've paid for, then your account becomes view-only. Your plans are not deleted.

If you're buying as a consumer, you can cancel within 14 days of your first payment for a full refund. To ask for one, email hello@gigstow.com.

Otherwise we don't give refunds for part-used months or years, unless the law requires it. This doesn't affect your legal rights as a consumer.

6. Your plans and content

Your plans belong to you. You allow us to store, copy and display them only as needed to run Gigstow for you, including showing a plan to anyone who opens a view link you've made.

You're responsible for what you put in your plans. Don't add anything unlawful, or other people's personal data you don't need.

A view link lets anyone who has it see that plan, without an account. Only send it to people who need it. You can switch it off at any time with Stop link in the Plans tab.

7. Fair use

You must not:

8. Changes to Gigstow

We're always improving Gigstow and may add, change or remove features. We aim to keep it available but can't promise it will never be interrupted.

If we stop offering Pro, we'll give you at least 30 days' notice. We'll refund any part of a subscription you've paid for but can't use.

9. Suspending or closing accounts

We may suspend or close your account if you seriously or repeatedly break these terms. Where we reasonably can, we'll warn you first and give you a chance to export your plans.

You can close your account at any time by emailing hello@gigstow.com. We'll delete your account and plans as set out in our Privacy Policy.

10. Our responsibility to you

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit.

If you're a consumer: we must provide Gigstow with reasonable care and skill. We're responsible for loss you suffer that was a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We're not responsible for business losses, because Pro is sold for professional use.

If you use Gigstow for business: we're not liable for loss of profit, revenue, business, contracts or data, or for any indirect loss. Our total liability to you in any 12 months is limited to the greater of £100 or what you paid us in that period.

Because of section 1, we're not responsible for loss or damage caused by a load that wasn't checked before it travelled.

11. Open-source software

Gigstow includes open-source software, including three.js, JSZip, supabase-js, jsPDF, jsPDF-AutoTable and the Barlow fonts. These are used under their own licences: three.js, JSZip, supabase-js, jsPDF, jsPDF-AutoTable and Barlow.

12. Changes to these terms

We may update these terms. If a change matters, we'll email you at least 30 days before it applies. If you don't agree, you can cancel before the change takes effect.

13. Law and disputes

These terms are governed by the law of England and Wales. Disputes go to the courts of England and Wales. If you're a consumer living in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

14. Contact

Bear Bright Studios Ltd, 2 Kingston Avenue, Margate CT9 5NH. Company number 15507674, registered in England and Wales. Email: hello@gigstow.com.